“Etiquette and good manners distinguish every gentleman and woman. Courtesies are an indispensable part of civilised society at the home, workplace or social gatherings and help to ensure cordial relations amongst people. Etiquette and manners are not instinctive, however, and need to be learnt. While many parents, elders and teachers make the effort to inculcate the basic courtesies in youngsters, it is humanly impossible to cover all aspects and situations of etiquette.”
from The Book Of Etiquette And Manners by Nimeran Sahukar, Prem P. Bhalla.